Melanated Motherhood Policies
We want to make sure every transaction at Melanated Motherhood is smooth & stress free to all. That’s why we’ve developed a clear store policy outlining everything you need to know about how we operate.
Please read on to find out how we provide the best customer experience for our loyal shoppers.
If you have any questions about our policies & terms, get in touch with us.
We’ll be happy to help.
Policies effective August 2020 through indefinitely.
HOLIDAY 2020 SHIPPING NOTICES!!!!!
DUE TO THE HIGH VOLUME OF OUR HOLIDAY SALES, WE HAVE INCREASED OUR PROCESSING TIME TO 5-10 BUSINESS DAYS. ONCE PROCESSING TIMES ARE COMPLETE, PLEASE ALLOW UP TO 7 DAYS TO RECEIVE YOUR ORDER. ALL US SHIPPING CARRIERS ARE EXPERIENCING DELAYS, AS EXPECTED DURING THE HOLIDAYS.
PLEASE DON'T HESITATE TO REACH OUT VIA EMAIL IF YOU HAVE A QUESTION ABOUT YOUR ORDER.
THANK YOU FOR YOUR CONTINUED PATIENCE, UNDERSTANDING, AND SUPPORT.
Melanated Motherhood terms & conditions
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you acknowledge that you've read, understand, and accept our store policies.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Melanated Motherhood uses a 3rd- party printer and shipper of our products. All sales are final. No refunds or exchanges are permitted. That being said, should you have an issue with your order, please reach out to us, so that we can address it as needed.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications you create for our site, if applicable); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Natalie@melanated-Motherhood.com